2 million accounts blocked in one month: WhatsApp in report
In its grievance compliance report, Whatsapp said it acted against 63 accounts from May 15 to June 15 out of the 345 complaints it received.
In the period between May 15 and June 15, the company received 345 complaints from India, where it has 530 million users
2 million accounts blocked in one month: WhatsApp in report
In its grievance compliance report, Whatsapp said it acted against 63 accounts from May 15 to June 15 out of the 345 complaints it received.By Deeksha Bhardwaj, Hindustan Times, New DelhiUPDATED ON JUL 16, 2021 02:19 AM IST
WhatsApp blocked at least two million accounts in India from May 15 to June 15, a compliance report released by the Facebook-owned messaging platform said.
he accounts were blocked using automated technology. The platform blocks around eight million accounts a month around the world.
In the period between May 15 and June 15, the company received 345 complaints from India, where it has 530 million users. These included 70 cases of account support, wherein users reported problems regarding their accounts, but took action against none; 204 cases appealing the fact that their accounts were blocked (it acted against 63); and 20 issues of other support. There were also 43 cases of product support, referring to product services such as payments offered by the company, involving eight safety issues that were flagged. Overall, of the 345 complaints WhatsApp received, it acted against 63 accounts from May 15 to June 15.
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How to contact the Grievance Officer and WhatsApp in India
If you have a concern regarding the usage of WhatsApp or the processing of your information, we recommend that you visit our Help Center. If you would like to contact us, open WhatsApp Settings > tap Help > Contact Us. We can better assist you if you contact us through WhatsApp.
If you would like to contact us about UPI based payments on WhatsApp, the most relevant and quickest way to address your concern is by doing one of the following:
- Open WhatsApp Settings > tap Payments > Help, or
- Open WhatsApp Settings > tap Payments > Payments History > Transaction Details > Help, or
- Tap the payment message > Transaction Details, or
- Call 1800-212-8552 between the hours of 7:00AM to 8:00PM IST
A dedicated team works to handle UPI based payments disputes and inqueries. For issues with payments
Contact the Grievance Officer
You can contact the Grievance Officer based in India with your complaints or concerns, including the following:
You may also contact the Grievance Officer via post at the following address:
Paresh B Lal
WhatsApp
Attention: Grievance Officer
216 Okhla Industrial Estate, Phase III
New Delhi – 110020
India
Please do not use the Grievance Officer channel for any law enforcement requests, or to serve any legal process. If you are a law enforcement official, please read our information for law enforcement authorities on how you can contact us.
Additionally, you can also contact WhatsApp in India via post at the following address:
216 Okhla Industrial Estate, Phase III
New Delhi – 110020
India