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Sanchar Saathi Portal: Empowering Citizens with Mobile Security and Awareness

In today’s digital age, mobile phones have become an integral part of our lives. However, with this increased usage comes the risk of misuse, fraud, and security breaches. To address these concerns, the Department of Telecommunications (DoT), Government of India, has launched the Sanchar Saathi Portal, a comprehensive platform designed to empower citizens and enhance mobile security.

What is Sanchar Saathi?

Sanchar Saathi is a citizen-centric initiative aimed at providing mobile subscribers with tools to manage their connections, report fraudulent activities, and stay informed about telecom security. The portal integrates several modules to offer a seamless and secure experience for users.​End Now Foundation+1Compass by Rau’s IAS+1

Key Features of the Portal

1. Central Equipment Identity Register (CEIR)

The CEIR module allows users to block lost or stolen mobile devices across all telecom networks in India. By reporting a lost phone, it becomes inoperable, preventing unauthorized use. If the device is recovered, users can unblock it through the portal. ​Sanchar Saathi+6Compass by Rau’s IAS+6India Government Portal+6ETGovernment.com+3India Government Portal+3End Now Foundation+3

2. Telecom Analytics for Fraud Management and Consumer Protection (TAFCOP)

TAFCOP enables subscribers to check the number of mobile connections registered under their name. This feature helps identify unauthorized or unnecessary connections, allowing users to report and disconnect them, thereby protecting against fraud. ​ETGovernment.com+4India Government Portal+4Compass by Rau’s IAS+4

3. Chakshu – Report Suspected Fraud Communication

Chakshu is a facility that lets citizens report suspected fraudulent communications received via calls, SMS, or WhatsApp. These reports help the DoT in preventing misuse of telecom resources for cyber-crimes and financial frauds. Sanchar Saathi+1End Now Foundation+1

4. Keep Yourself Aware

This section provides users with the latest updates and awareness materials related to end-user security, telecom, and information security. It aims to educate subscribers about potential risks and preventive measures. ​Compass by Rau’s IAS+1India Government Portal+1India Government Portal

Additional Services

• Know Your Mobile (KYM): Verify the genuineness of your mobile handset before purchase.
• Know Your Wireline Internet Service Provider (ISP): Identify and verify wireline ISPs in your area.
• Report Incoming International Call with Indian Number: Report suspicious incoming international calls appearing as Indian numbers.​India Government Portal+2India Government Portal+2End Now Foundation+2End Now Foundation

How to Access the Portal

Visit the official Sanchar Saathi Portal at https://sancharsaathi.gov.in/. The portal is also available as a mobile app, ensuring accessibility on the go.

Cyber Awareness, Reporting and Cyber Swachhta Kendra

Ministry of Electronics and Information Technology has started InfoSec Awareness through various workshops and trainings to make citizens aware about internet ethics, online frauds, etc. For more information, please click this link.

National Cyber Crime Reporting portal is an initiative of Government of India to facilitate victims/complainants to report cyber crime complaints online. This portal caters to complaints pertaining to cyber crimes only with special focus on cyber crimes against women and children. Complaints reported on this portal are dealt by law enforcement agencies/ police based on the information available in the complaints. It is imperative to provide correct and accurate details while filing complaint for prompt action.

Please contact local police in case of an emergency or for reporting crimes other than cyber crimes. National police helpline number is 112. National women helpline number is 181 and Cyber Crime Helpline is 1930.

Various Internet safety tips and cyber awareness tips are also available on the portal. For more information, please click this link.

Cyber Swachhta Kendra is a Botnet Cleaning and Malware Analysis Centre which envisages creating a secure cyber eco system in the country. It can provide tools to remove the malware, bot ware, mobile security applications, current security threats and cyber security best practices. For more information, please click this link.

Govt of India has started Stay Safe Online Campaign which has:-

Competitions for all age groups, covering rural and urban areas, with special emphasis on children, students, women, teachers, faculty, senior citizens, specially-abled persons, officials of Central & State Governments etc. are invited to participate in the Stay Safe Online campaign. For more information, please click this link.

Short videos for Cyber Security Awareness with an objective to elucidate the importance of cyber security and ensure that all individuals and organizations have the information they need to be safer and more secure while online. For more information, please click this link.